Incident Response & DFIR

Cyber Incident Response & Digital Forensics

When every second counts, you need experts on your side. Our elite incident response team provides 24/7 emergency support, rapid containment, forensic investigation, and recovery services to minimize damage and get you back to business.

Report an Incident Get IR Retainer
24/7 Emergency Response
4-Hour SLA Available
NIS2 & GDPR Compliant
The Breach Reality

When Incidents Strike,

Cyberattacks are no longer a question of if, but when. The speed and quality of your response determines the ultimate impact on your organization.

197
days average to discover a breach
69
days average to contain a breach
€4.5M
average cost of a data breach
20%
of attackers exfiltrate within 1 hour
The Challenge

Incident Response Challenges Organizations Face

When a breach occurs, unprepared organizations face chaos, extended downtime, regulatory penalties, and lasting reputational damage.

No Incident Response Plan

Without a tested plan, teams scramble to figure out who does what. Precious hours are lost to confusion while attackers continue their work.

CISO CEO

Lack of IR Expertise

54% of IT staff lack the skills to combat sophisticated attacks. Incident response requires specialized expertise most organizations don't have.

IT CISO

Can't Determine Scope

What was accessed? What was stolen? How did they get in? Without forensic capability, you can't answer the questions regulators and customers will ask.

Legal CISO

Ransomware Paralysis

Ransomware encrypts critical systems. Without backups verification and negotiation expertise, organizations face impossible choices.

CEO Operations

Regulatory Reporting

NIS2 requires 24-hour notification, GDPR 72-hour. Missing deadlines or inadequate reporting leads to additional fines and scrutiny.

Legal Compliance

Vendor Availability Crisis

When you need help urgently, IR firms are booked or charge premium emergency rates. Without a retainer, you're at the back of the queue.

CFO CISO

Evidence Destruction

Well-meaning IT teams often destroy crucial evidence trying to "fix" the problem. Proper preservation is essential for investigation and prosecution.

IT Legal

Crisis Communication

Customers, employees, board, press, and regulators all demand answers. Poor communication amplifies reputational damage exponentially.

CEO PR

Business Continuity

Operations halt. Revenue stops. Every day of downtime costs money and customer trust. Fast, safe recovery is critical.

CEO Operations
Your Advantage

Benefits of Professional

Our incident response services minimize damage, accelerate recovery, and provide the expertise you need when it matters most.

24/7 Expert Availability

Round-the-clock access to elite incident responders. When you call, we answer—day or night, weekday or weekend.

For IT & Security Teams

Immediate expert backup when you're overwhelmed or outmatched

For Executives & Board

Guaranteed response times with SLA-backed commitments

Rapid Containment

Stop the attack fast. Our team quickly identifies attack vectors and implements containment to prevent further damage.

For IT & Security Teams

Proven playbooks and tools for rapid threat neutralization

For Executives & Board

Minimize operational downtime and financial impact

Complete Investigation

Thorough forensic analysis to determine exactly what happened, what was accessed, and how to prevent recurrence.

For IT & Security Teams

Detailed technical root cause analysis and IoCs

For Executives & Board

Clear answers for regulators, insurers, and stakeholders

Regulatory Compliance

Meet NIS2, GDPR, and industry-specific breach notification requirements with proper documentation.

For IT & Security Teams

Evidence preservation and chain of custody for legal proceedings

For Executives & Board

Avoid regulatory fines and demonstrate due diligence

Safe Recovery

Verified clean restoration of systems. We ensure attackers are fully eradicated before you return to normal operations.

For IT & Security Teams

Secure rebuild guidance and hardening recommendations

For Executives & Board

Confidence that the threat is truly eliminated

Future Prevention

Every incident becomes a learning opportunity. We provide recommendations to prevent similar attacks.

For IT & Security Teams

Actionable remediation and security improvements

For Executives & Board

Reduced risk of repeat incidents and improved security posture

Our Services

Comprehensive Incident Response

From emergency response to proactive preparation, we offer the full spectrum of incident response and digital forensics services.

4h SLA Response Time
500+ Incidents Handled
🛡️ 24/7 Available

24/7 Incident Hotline

Immediate access to experienced incident responders around the clock.

Emergency triage Initial assessment Response coordination Stakeholder communication

Rapid Containment

Fast deployment of containment measures to stop active attacks.

Network isolation Account lockdown Malware quarantine Data exfiltration prevention

Ransomware Response

Specialized response for ransomware incidents including negotiation support.

Strain identification Decryption options Negotiation support Recovery planning

Remote & On-Site

Flexible deployment based on incident severity and your needs.

Remote response On-site deployment Hybrid approach Extended presence

Our IR Retainer ensures you have guaranteed access to experts when you need them most. Get IR Retainer →

Our Approach

Incident Response

Our structured approach follows industry best practices (NIST, SANS) while remaining flexible enough to adapt to each unique incident.

01
Hours 0-4

Triage & Assessment

Immediate evaluation of the incident scope, severity, and required response. We establish communication channels and mobilize appropriate resources.

24/7 hotline activation Initial threat assessment Severity classification Resource mobilization Stakeholder notification Remote connection setup
02
Hours 4-24

Containment

Stop the bleeding. Implement measures to prevent further damage while preserving evidence for investigation.

Threat isolation Account lockdown Network segmentation Evidence preservation Backup verification Business continuity
03
Days 1-7

Investigation

Deep forensic analysis to understand the full scope of the incident—how attackers got in, what they did, and what was affected.

Forensic imaging Log analysis Malware analysis Timeline reconstruction Data exposure assessment Attacker attribution
04
Days 3-10

Eradication

Completely remove attacker presence from your environment. Eliminate all backdoors, persistence mechanisms, and compromised accounts.

Malware removal Backdoor elimination Credential reset System hardening Vulnerability remediation Security control updates
05
Days 5-14

Recovery

Safe restoration of systems and return to normal operations with verified clean state and enhanced monitoring.

System restoration Data recovery Service resumption Enhanced monitoring User communication Operational validation
06
Week 2-3

Lessons Learned

Comprehensive post-incident review to identify improvements and prevent similar incidents in the future.

Root cause analysis Gap identification Remediation roadmap Process improvements Documentation Regulatory reporting
What You Receive

Incident Response Deliverables

Every engagement produces comprehensive documentation for internal use, regulatory compliance, insurance claims, and legal proceedings.

Incident Report

Comprehensive documentation of the incident from detection through resolution.

  • Executive summary
  • Technical details
  • Timeline
  • Root cause
  • Impact assessment

Forensic Analysis Report

Detailed technical findings from digital forensic investigation.

  • Artifact analysis
  • Malware findings
  • Attacker TTPs
  • IoC list
  • Evidence chain

Data Exposure Assessment

Analysis of what data was accessed or exfiltrated during the breach.

  • Data inventory
  • Access logs
  • Exposure scope
  • Notification requirements
  • Impact rating

Attack Timeline

Detailed chronological reconstruction of attacker activities.

  • Initial access
  • Lateral movement
  • Actions on objectives
  • Dwell time
  • Key events

Indicators of Compromise

Technical indicators for detection and prevention of future attacks.

  • File hashes
  • IP addresses
  • Domains
  • Registry keys
  • YARA rules

Remediation Report

Prioritized recommendations to prevent similar incidents.

  • Immediate actions
  • Short-term fixes
  • Long-term improvements
  • Investment priorities

Regulatory Documentation

Documentation formatted for regulatory notification requirements.

  • NIS2 notification
  • GDPR breach report
  • Sector-specific filings
  • Authority communication

Insurance Documentation

Evidence package for cyber insurance claims.

  • Loss documentation
  • Mitigation efforts
  • Expert testimony support
  • Claim substantiation

Evidence Package

Preserved digital evidence with proper chain of custody.

  • Forensic images
  • Log archives
  • Chain of custody
  • Legal admissibility
  • Secure storage

Lessons Learned Report

Post-incident review with improvement recommendations.

  • What worked
  • What failed
  • Process improvements
  • Training needs
  • Investment priorities

Executive Presentation

Board-ready summary of the incident and organizational response.

  • Impact summary
  • Response timeline
  • Key decisions
  • Future prevention
  • Investment needs

Stakeholder Communication

Templates and guidance for customer and public communication.

  • Customer notification
  • Press statement
  • Employee communication
  • FAQ documents
Platform Interface

See the Platform in Action

Our Incident Response Retainer ensures guaranteed access to experts, faster response times, and pre-negotiated rates. Unused hours can be applied to proactive security services.

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Platform Screenshot

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Common Questions

Frequently asked questions

Don't panic, but act quickly. First, document what you've observed without making changes to affected systems. Avoid shutting down or "cleaning" systems as this destroys evidence. Contact our 24/7 hotline immediately—we'll guide you through initial containment while preserving evidence for investigation.
For IR Retainer clients, we guarantee 4-hour remote response (Enterprise/Ultimate) or 8-hour response (Advanced). On-site deployment is within 24 hours. For non-retainer clients, we respond as quickly as capacity allows, typically within 24-48 hours depending on current engagements.
An IR Retainer is an annual subscription that guarantees access to our incident response team when you need them. It includes pre-negotiated rates, priority response SLAs, prepaid hours (50-125 depending on tier), and proactive services like readiness assessments and cyber drills. Unused hours can be applied to other security services.
This is a complex decision with no universal answer. We help you evaluate options: Can systems be restored from backups? What data is at risk? What are the legal implications? If negotiation becomes necessary, we can support the process while you explore all alternatives. We never recommend payment as a first option.
We follow strict forensic procedures to ensure evidence admissibility. This includes proper evidence acquisition, cryptographic verification, chain of custody documentation, and secure storage. Our forensic reports are designed to support legal proceedings, regulatory submissions, and insurance claims.
Requirements vary by regulation and severity. NIS2 requires notification within 24 hours of significant incidents. GDPR requires 72-hour notification to authorities for personal data breaches. We help determine your specific obligations and prepare appropriate documentation for regulators.
Yes, we work with all major cyber insurers. We provide documentation that supports claims and can serve as expert witnesses if needed. We recommend verifying that your policy accepts our services before an incident occurs—retainer clients often have pre-approval in place.
Complete eradication is essential. We identify all attacker footholds—compromised accounts, backdoors, persistence mechanisms—and eliminate them systematically. We verify clean state before recovery, implement enhanced monitoring, and provide remediation recommendations to close the vulnerabilities that enabled the initial compromise.
Yes, insider threats require specialized handling for legal and HR considerations. We conduct discreet investigations, preserve evidence for potential disciplinary or legal action, and provide documentation that meets legal standards while respecting employee rights and privacy regulations.
We accept emergency engagements based on availability. Contact our hotline immediately—even without a retainer, we'll do our best to help. However, retainer clients receive priority, guaranteed SLAs, and pre-negotiated rates. Consider establishing a retainer after the current incident to be prepared for the future.

"When ransomware hit our manufacturing systems, Bit Sentinel's IR team was on-site within 12 hours. They contained the attack, preserved evidence, and had us back in production within 5 days. Their forensic report was crucial for our insurance claim and regulatory notification. The retainer has paid for itself many times over."

SD

IT Director

European FinTech

Elite Incident Responders & Forensic Analysts

Our team combines deep technical expertise with crisis management experience to handle incidents of any complexity

GCIH GCFA GREM OSCP EnCE CFCE

Don't Wait for an Incident to Strike.

Whether you're facing an active breach or want to prepare before one occurs, we're here to help. Our 24/7 team is ready to respond immediately or help you build the resilience you need.

Report an Incident Get IR Retainer